Returns & Exchanges
At Brothnco, we strive to ensure the highest quality for our artisanal broths and wellness products. Due to the perishable nature of our food items, we offer returns or replacements specifically for products that arrive damaged or incorrect.
Contact Support
Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of the items in question.
Review Process
Our quality assurance team will review your request to ensure it meets our safety and hygiene standards for a valid return or exchange.
Approval Notification
Once your claim is validated, we will send you an email confirmation regarding your refund status or the shipment details for your replacement.
Resolution
Refunds are processed back to your original payment method within 5-7 business days, while replacement broths are expedited to your door.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing